Welcome to PING ME!, the latest news and bits from Clickatell.
One half down, another to go...
The first half of 2023 was full of activity for Team Clickatell, pushing forward with new product enhancements, new product packages, and big steps forward in making Chat Commerce even better. Read on... we think you'll like what we've been working on.
In-Channel Payments
Customers can make lightning-fast, secure payments by simply tapping a button or replying to a message, without leaving the channel. The Chat Commerce Platform delivers a hosted checkout experience, card tokenization, and returning customer profile.
Keep scrolling for even more new platform features 👇
Use Our Platform Your Way
Some of the world's most amazing brands use our platform to deliver all things mobile chat... from massive one-way marketing campaigns to full digital commerce experiences, all within the mobile messaging apps their customers use every day.
So, we created a new way for customers to get the most out of our platform, with 4 packages, each designed with the features you need to accomplish your business objectives.
CONNECT LITE
Great for bulk, one-way SMS for one-time pin and other operational fulfillments.
WhatsApp recently simplified its business-initiated message template categories to just two types - Utility Messages and Marketing Messages.
AVAILABLE ON INTERACT
3rd Party Integration
We integrate with several 3rd-party platforms to extend the functionality of the Chat Commerce Platform. If you use Salesforce, Shopify, or Zendesk, we can help you deliver more satisfying, personalized business interactions with your customers in both automated messaging and live agent sessions.
API Integration
Our powerful workflow editor, Chat Flow, provides the ability to call external APIs, either from a 3rd party, or from within your organization. Deliver sophisticated customer experiences, and automate business processes, with reach and convenience.
WhatsApp Message Templates
Clickatell's live agent support application, Chat Desk, now supports sending WhatsApp messages that contain images, videos, and documents, as well as quick-reply and call-to-action buttons.
AVAILABLE ON TRANSACT
WhatsApp Commerce Messages
Showcase and share products and services with customers using WhatsApp Commerce Messages, to make digital commerce experiences in WhatsApp a reality.
In-Channel Payments
Customers can make lightning-fast, secure payments by simply tapping a button or replying to a message, without leaving the channel. Clickatell's Chat 2 Pay delivers a hosted checkout experience, card tokenization, and returning customer profile.
We leave you with some bits meant purely for your amusement. Enjoy :)
For more detail on these new features and enhancements, check out the full post on the Clickatell Blog. To learn more about the power of Chat Commerce that delivers superior customer experiences for forward-thinking brands, contact us today!
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